Who is involved in the care of pets when they go to the vet? The answer may suprise you - Veterinary Practice
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Who is involved in the care of pets when they go to the vet? The answer may suprise you

A survey conducted by the NAVC has found that many pet owners are unaware of the wide range of care provided by credentialed veterinary nurses/technicians, from preventive medicine to life-saving and emergency care for patients


Pet owners from across the United States were recently polled for a survey commissioned by the North American Veterinary Community (NAVC) asking if they knew who was caring for their pets when they go to a veterinary hospital. While the survey found pet owners trust and feel positive about credentialed veterinary nurses and technicians as part of the patient care team, responses revealed striking misconceptions about their role, responsibilities, education and skills.

Nearly half (47 percent) of pet owners did not know that the role of the credentialed veterinary nurse/technician includes performing medical tasks and procedures. The overwhelming majority (73 percent) understood their role was cleaning cages, removing animal waste, feeding or grooming pets — tasks generally performed by less experienced and non-credentialed staff. Sixty-three percent of pet owners do not know that credentialed veterinary nurses and technicians are the animal healthcare equivalent of registered nurses.  

“Like their counterparts in human healthcare, credentialed veterinary nurses and technicians are also highly skilled professionals, providing life-saving and life-enhancing care for pets as well as emotional support,” Harold Davis, BA, RVT, VTS (Emergency and Critical Care) (Anesthesia and Analgesia), NAVC Board president said. “Respondents indicated they value veterinary nurses/technicians; now it’s up to us to do a better job by educating pet owners how vital they are to the veterinary healthcare team, so their skills can be better leveraged for the benefit of animals everywhere.”

Credentialed veterinary nurses and technicians perform a wide range of procedures requiring extensive skill, knowledge, and education, including:

  • Monitoring and managing anaesthesia, cardiovascular and respiratory functions during surgery, and throughout recovery
  • Radiology and diagnostic imaging, including advanced studies like CT, MRI and ultrasonography
  • Dental charting, teeth cleaning and instruction in home care
  • Advanced care for hospitalized patient needs
  • Nutrition and behaviour counselling 
  • Specialized nursing care in disciplines which mirror veterinary specialists, including oncology and cardiology among many others
  • Phlebotomy, laboratory management and more

On the topic of education, 20 percent of respondents mistakenly believe that veterinary nurses/technicians have less than two years of higher education. Respondents also have little awareness of the national exam needed to attain a license or the requirements for continued education to maintain that license.

“The vast majority of credentialed veterinary nurses/technicians hold an associate degree in veterinary technology with many obtaining and now seeking out their bachelor’s to further their career goals. They have passed a national exam, are licensed, certified or registered by an external governing body in their state,” Ashli Selke RVT, CVT, National Association of Veterinary Technicians in America (NAVTA) president said. “We are educated healthcare professionals who understand the whys behind the science and can advocate wholly for our patients.”

Survey findings also revealed that once respondents were informed about the roles and responsibilities of credentialed veterinary nurses/technicians, their specialties and the required level of education and expertise, their perceptions changed.

  • Sixty-nine percent of pet owners reported they would feel more confident and comfortable with the level of care they can provide
  • Eighty-four percent would trust them as much as a veterinarian

“Credentialed veterinary technicians are deeply passionate individuals who are committed to caring for animals and supporting their owners. It’s important that we help pet owners understand the critical role credentialed veterinary technicians have as part of the medical team and their dedication to the health and well-being of their patients,” said Carolyn Spivock, RVT, director of veterinary technician and assistant development, VCA Animal Hospitals. “We believe that as pet owners better understand the medical knowledge, advanced skills and expertise of credentialed veterinary technicians, coupled with the compassionate care they provide, their confidence and trust in technicians will increase.

“Building stronger relationships between veterinary technicians and pet owners is one meaningful way we can continue to improve care for pets and grow the support we can offer our clients.”

The survey was conducted as a part of a national awareness and education campaign led by the NAVC and VCA Animal Hospitals, with support from NAVTA. The campaign is part of the “Veterinary Nurse Empowerment Initiative”, a bold new program the NAVC launched in January to elevate and advance credentialed veterinary nurses/technicians. The goal is to change perceptions and attitudes among pet owners, close the knowledge gap and instill confidence in the professionals who provide animal healthcare. You can find more details on the Veterinary Nurse Empowerment Initiative on the NAVC website. 


Atomik Research conducted an online survey of 1,013 pet owners throughout the United States who indicated having at least one pet in their household. The margin of error for the overall sample fell within +/- 3 percentage points with a confidence interval of 95 percent. Fieldwork took place between December 22 and December 24, 2021.  Atomik Research is an independent, creative market research agency. 

About the NAVC

The North American Veterinary Community (NAVC) is a nonprofit organization dedicated to supporting and advancing veterinary professionals worldwide. The world’s leading provider of veterinary continuing education, the NAVC delivers essential training, tools and resources for veterinary professionals to stay abreast of advances in animal medicine and provide the best medical care for animals everywhere.

Through its commitment to innovation and excellence, the NAVC has developed a diverse portfolio of products and services, including: educational events, headlined by VMX, the world’s largest, most comprehensive continuing education conference and launchpad for new products and innovations within the veterinary industry; a robust digital platform for virtual learning and engagement; the veterinary industry’s largest and award-winning portfolio of trade publications; and an advocacy arm which unites the veterinary community and pet lovers.

The NAVC was founded in 1982 and is headquartered in Orlando, FL. Since 2017, the NAVC has been recognized annually as one of the top workplaces by the Orlando Sentinel. To learn more about the NAVC’s products and brands, visit their website. To see the schedule of upcoming NAVC events, visit the calendar on their website.

About VCA Animal Hospitals

A leader in veterinary care, VCA Animal Hospitals is committed to caring for the future of veterinary medicine. They are a family of hometown animal hospitals determined to positively impact pets, people, and their communities.

From general practice to emergency and specialty care, VCA delivers world-class medicine to more than four million pets each year. Their national network of clinics and hospitals invest in cutting-edge tools, training and technology that enables their associates to lead the industry today and into tomorrow. Among their talented 35,000 associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. 

As part of the Mars Veterinary Health family of brands, the VCA is committed to the Mars Petcare Purpose—A Better World for Pet. To learn more about VCA, visit their website.


NAVTA is a US-based not-for-profit membership community of more than 8,000 Credentialed Veterinary Technicians, Veterinary Assistants, and other veterinary support staff involved in veterinary care.

NAVTA advances the profession of veterinary technology and veterinary nursing through its advocacy and awareness programs, and by providing continuing professional development opportunities.  NAVTA supports the veterinary technology and veterinary nursing profession with a host of programs and benefits, and you can find out more about memebrship on their website.

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