The College of Animal Welfare is excited to announce the launch of Veterinary Receptionist Congress, a virtual event designed exclusively for veterinary receptionists and those whose role involves time spent working on reception.
Taking place on Wednesday 4 October 2023, this one-day congress aims to empower and equip veterinary receptionists with essential skills and knowledge to excel in their roles.
As the front-line heroes of every veterinary practice, receptionists play a pivotal role in fostering a positive experience for clients and their beloved pets.
The Veterinary Receptionist Congress offers a unique opportunity for these dedicated professionals to refine their skills and stay up to date with the latest trends and best practices in the industry.
The congress features a series of engaging and informative talks by industry experts, focusing on five key areas essential for every veterinary receptionist:
- Dealing with difficult clients: learn effective strategies to handle challenging situations with poise and empathy, ensuring clients feel heard and understood no matter the circumstances
- Communication skills: master the art of communication to effectively convey important information to clients, colleagues and pet owners, fostering trust and maintaining clear lines of communication
- Talking to clients about money: gain valuable insights on navigating financial conversations with clients, ensuring transparency and understanding when discussing treatment costs and payment options
- Supporting bereaved pet owners: discover compassionate approaches to provide support and comfort to grieving pet owners during difficult times, helping them cope with loss and find solace
- Patient-friendly practice: explore the concept of patient-friendly practices, understanding how to create a stress-free environment for pets and owners alike, resulting in improved patient care and satisfaction
Claire Gregory, events manager at CAW said: “This virtual event aims to deliver valuable insights and practical skills that will empower receptionists to provide exceptional service and strengthen the relationship with clients and their beloved companions.”
The Veterinary Receptionist Congress will take place entirely online using zoom, enabling participants to join from the comfort of their homes or workplaces.
Attendees will listen to presentations, participate in interactive Q&A sessions, have networking opportunities with delegates and exhibitors and gain on-demand access to recordings of the talks for later review.
Registration for the Veterinary Receptionist Congress is now open and early-bird discounts are available until Friday 1 September 2023.
For more information visit their website.
