CVS is running a series of monthly online interactive sessions to support receptionists in its small animal, equine and farm first-opinion practices, referral hospitals and crematoria.
The Receptionist Support Sessions offer an opportunity for all CVS receptionists to connect with their peer network, share experiences and ideas, and feel supported within the company.
Two types of sessions are run by CVSlearning, education and development (LED) team. The first is aimed at new starters, covers the training and support available during induction, and is an opportunity to check in and discuss their progress so far. The second is open to all receptionists and focuses on a different theme each month. Topics scheduled to date include triaging client cases, handling challenging conversations, going above and beyond, looking after well-being, and learning and career development opportunities.
The Receptionist Support Sessions are voluntary drop-in sessions. They are held online on an interactive platform. Each session lasts around 45 minutes. CVS colleagues simply need to visit its unique Knowledge Hub to log in.
The sessions are supported by a dedicated area on CVS’ Knowledge Hub – a client care hub. This hub houses a forum for colleague interaction and hosts relevant resources and training courses. In the coming weeks, short webinars on popular topics will also be posted on this hub.
Philip Webb, learning partner at CVS Group, said: “Our receptionists are on the front line. They regularly act as the key point of contact for clients and play a huge role in organising a practice’s workload, including triaging cases.
“This work can be very demanding. So, we wanted to offer a series of regular support sessions where we can all get together to collaborate, share experiences and support one another. Early feedback is showing colleagues are finding the sessions incredibly worthwhile and reassuring, especially in their early days, when things can be a little daunting.”
CVS Group operates across small animal, farm animal, equine, laboratories and crematoria, with over 500 veterinary practices and referral centres in the UK, the Republic of Ireland and the Netherlands. In the last five years, the company has invested nearly £80 million in its sites, facilities and equipment, in addition to industry-leading training and support, to give the best possible care to animals. For more information about CVS Group visit their website.
