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Jaime Kiem

Jaime Kiem has always worked with animals, from zoos to rescue centres, but it wasn’t until she started working in the veterinary industry in 2018 that she truly found herself fitting in. With the help of the BVRA, she worked her way through training to become a head receptionist in 2019. Jaime was a BVRA ambassador from 2020 to 2025.

All articles by Jaime Kiem

Empowering the front line: why CPD for veterinary receptionists is more important than ever

Veterinary clinic reception

How veterinary receptionists can impact wildlife welfare and conservation

hedgehog outside

Professionalising the veterinary receptionist role: insights from BVRA and The Meraki Initiative webinar

Loyalty keeps us in the role, but it is hard to give the same level of service in current conditions

The importance of CPD and networking for veterinary receptionists

A president’s reflections and new mission

teamwork hiking

Navigating the emotional challenges: the impact of the XL Bully ban on veterinary receptionists

“There is clearly a risk that highly skilled and motivated receptionists could be lost from the profession”

Five years on, what has changed for the veterinary receptionist?

The importance of CPD for the customer care team