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User Terms and Conditions and Privacy Policy

Improve Veterinary Practice 

 Membership and User Terms and Conditions 

  1. Definitions 

Improve International” – means Improve International Limited, a company registered at Ground Floor, Delta 1200 Welton Road, Delta Business Park, Swindon Wiltshire SN5 7XZ, England. Registered in England with no. 3568194 and VAT registration no.372395967, trademark Improve International its subsidiary companies and associated companies (Improve);  

Veterinary Practice Member” – means the individual or legal person that has paid for the Membership service; either as an individual or via a corporate agreement; 

Free Member” – means an individual or legal person who can access basic features and free CPD, via filling out a form, within the veterinarypractice.com website at no cost;  

Veterinary Practice” is a subscription-based multimedia platform offering online continuing education and news/insights for veterinary professionals, owned and managed by Improve; 

Veterinary Practice Membership” – is a subscription programme for veterinaries and veterinary nurses that includes a range of CPD courses, tools and resources, including benefits and discounts on Improve Veterinary Education courses programmes;  

You” – means the person or corporate specified as the user in the registration form or the person visiting the site. 

  1. Overview 

These terms and conditions (“T&C”) govern the use of Improve Veterinary Practice multimedia platform and its subscriptions as the membership subscription programme (“Membership”), including benefits and discounts on veterinary education courses for veterinarians and veterinary nurses. By using the Improve Veterinary Practice multimedia platform and or subscribing to the Improve Veterinary Practice Membership, You agree to be bound by these T&C. Please read them carefully before subscribing. 

All the information provided by You must be true, accurate, up to date, and complete. Whenever there is a change to the information provided, You must update it immediately. 

  1. Veterinary Practice Member 

 
3.1 To become a Veterinary Practice Member you need to: 

  1.  be a veterinary or veterinary nurse; 
  1. enter your details on the membership registration page; 
  1. make a payment either via veterinarypractice.com or via their corporate / practice employer (corporate agreement); 
     
  1. Membership Benefits: 
     
  1. The Veterinary Practice Membership provides several discounts, including eligible Improve Veterinary Education courses programmes in accordance with the table that is as annex of this T&C (Discounts); 
  1. Discounts can only be applied to eligible Improve Veterinary Education course programmes as listed on the Improve Veterinary Education website. 
  1. Only one Discount can be used per transaction, per membership year, and it cannot be combined with any other offers, promotions, or employer discounts, unless otherwise specified. 
  1. Conditions for the Use of Discounts 
     
  1. Discounts are available exclusively to active Veterinary Practice Members; 
  1. Discounts cannot be transferred or shared between individuals; 
  1. Discounts are not applicable to previously purchased courses or course bundles; 
  1. Veterinary Practice Members are responsible for verifying discount eligibility before enrolling in any course; 
  1. When a Veterinary Practice Member accepts to enrol in a Improve Veterinary Education Course programme, Improve International terms and conditions apply: https://improveinternational.com/uk/terms-and-conditions/  
     
  1. Corporate and Group Discounts  
     
  1. Group discounts are available for practices or groups with five or more persons subscribing to the Membership; 
  1. For corporate or group Memberships, a single point of contact must be designated for communications and administration purposes; 
  1. The specific discount percentage for corporate or group Improve Veterinary Practice Memberships will be confirmed upon registration and may vary based on the number of subscribers. 

3.5 Freemium Member Discounts  

Existing freemium members (those who signed up to be a Member before 1st October 2024) are eligible for a 50% discount off their Improve Veterinary Practice Membership renewal. These members will receive a discount code via email when they are nearing their renewal date, which they can apply at the checkout on the Improve Veterinary Practice website. 
 
3.6 Free Membership 

If You have been offered the paid Veterinary Practice Membership at no cost for a specific period of time, You will be sent an email with details on how to register on the veterinarypractice.com website. Once your free Veterinary Practice Membership is coming to an end, to continue as a Veterinary Practice Member, you will need to make payment on the website. 
 

3.7 Limitations and Exclusions  

  1. Discounts cannot be exchanged for cash or credit and are non-refundable; 
  1. Course availability is subject to capacity limits and scheduling changes; Membership discounts do not guarantee a place in any course; 
  1. The provider reserves the right to change or withdraw the Discounts or course programme offerings at any time without prior notice. 

3.8 Membership Cancellation and Termination  

a. IVP Members may cancel their subscription at any time by emailing membership@improveinternational.com

b. Membership fees paid prior to cancellation are non-refundable, and all benefits, including Discounts, will cease upon termination; 

c. Improve reserves the right to terminate Membership if a Veterinary Practice Member is found to be in violation of these T&C. 

  1. Copyright 

The copyright of the content provided on this website including all of the graphics, code, text products, software, audio, music and design (“website materials”) is owned by Improve International except where otherwise indicated. © Improve International Limited 2000-2020. All rights reserved. 

Copyright of information materials (text and graphics in specific articles) not belonging to Improve International belongs to the relevant information provider or its licensors. Where this is the case the owner of the information material is clearly stated. 

Improve International makes every reasonable effort to acknowledge copyright owners and wishes to be informed by any copyright owners who are not properly identified and acknowledged on this website so that we may make any necessary corrections. 

  1. Information Use 

Information may be used and printed for PERSONAL USE ONLY. 

Beyond this, no part of any material may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without prior written permission of Improve International, unless otherwise stated. 

Permission is granted for use by NON-PROFIT-MAKING ORGANISATIONS provided the following statement is added to any Improve International material used: 

Copyright © veterinary-practice.com/ – Reproduced with Permission 

“veterinary-practice.com/” MUST be an active weblink to the site when the material is used in electronic format or on the web. 

Where the information material is not © Improve International, appropriate permissions for use should be obtained from the copyright owner. 

  1. Disclaimer 

While Improve International has made every attempt to ensure that the information contained in this website is accurate and reliable at the time of its publication, it cannot accept responsibility for any errors, omissions or inaccuracies or for the results obtained from the use of such information. The information on this web site should be used for guidance only. Each case or situation is unique, and users are advised that definitive advice can only be provided from the appropriate professionals. Information on this website may be incomplete, out-of-date, or incorrect and may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. The information contained herein is provided “as is” without any express and/or implied representations or warranties. Improve International disclaims all warranties with regard to the information contained on its web site including all implied warranties of merchantability and fitness for a particular purpose. Improve International may change or make improvements to the products and/or the services described at any time without notice but does not assume any responsibility to update it. 

  1. Liability 

By accessing the information provided on this web site, each user waives and releases Improve International to the full extent permitted by law from any and all claims related to the use of the subject information. In no event shall Improve International be liable for any incidental or consequential damages resulting from the use of the subject information. Improve International disclaims any liability to any third party anywhere in the world for any injury, special damage, direct or indirect loss, consequential or economic loss or any other loss and/or damage of any kind or type whatsoever suffered as a result of the use or reliance upon the information contained in this web site to the maximum extent permitted by law. 

  1. Payment for services 

Although most of the services on this web site are available for free, you agree to pay any fee for any of the Services that you use which are not free of charge. Improve International will notify you in all cases if the service you are trying to access is not free and give you the opportunity to choose to pay the fee for such a service. 

  1. Username (email address) and password 

You are responsible for all use of the Services made using your email address and password. You are responsible for protecting and securing your password from unauthorized use. If you believe there has been a breach of security of your password, you should notify Improve International immediately or change the password using the facilities provided. You must not disclose your password to any third party to allow them gain access to the registered service. 

  1. User agreement 

The user agreement allows only one user per registration. It is strictly forbidden for your access details to be used by another person to allow them into the registration areas. Improve International has the ability to monitor access to the site and reserves the right to cancel, without warning, any user abusing this agreement. 

  1. Links 

In addition to locally mounted information, hyperlinks are provided to external web sites and/or information sources as a service to our users. All links are provided consistent with the academic mission of Improve International. The appearance of external hyperlinks shall not be taken as implying any connection between Improve International and the linked external information sources. These external information sources are outside Improve International ‘s control. It is the responsibility of the user to make their own decisions about the accuracy, reliability and/or correctness of the information contained therein. The appearance of external hyperlinks does not constitute an endorsement by Improve International of the linked web sites, or the information, products or services contained therein nor does Improve International exercise any editorial control over the information which a user may find at these locations. 

  1. Privacy policy 

Please find our privacy policy here: https://www.improveinternational.com/privacy_policy.pdf 

  1. Governing Law  
  1. These Terms are governed by and construed in accordance with the laws of the United Kingdom. 
  1. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the United Kingdom. 
  1. Contact Information  

For any questions regarding these T&C, Membership benefits, or course eligibility, please contact our team via membership@improveinternational.com

  1. Amendments and Updates  
     
  1. These Terms may be updated or amended at the sole discretion of Improve; 
  1. Members will be notified of any significant changes to these T&C via email or through the IVP Membership portal. 

IVP Members Discounts: 

  1. Discounts on annual and short course programmes as listed on the Improve Veterinary Education website: https://improveinternational.com/uk/  

Current programme discounts include 

   a. For Veterinarians: 

      i. £500 off any annual certificate course 

      ii. £150 off any short practical course 

   b. For Veterinary Nurses: 

      i. £150 off any annual certificate course 

      ii. £80 off any short course