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A message to our learning community After much consideration, we’ve made the decision to close the Improve Veterinary Practice platform on 13 January 2026. Improve Veterinary Practice was built to support vets and nurses at every stage of their career, and while this chapter is ending, a new one is starting at Improve Veterinary Education. We couldn’t be more grateful for the community you’ve helped us build and hope to see you on this exciting next step. Find out more

Joy Cole

Joy Cole is operations manager at Pennard Vets, which is employee-owned and B Corp certified. With over 30 years of operational and management experience, her passion lies in improving the way practices operate, business planning and placing sustainability and people at the heart of practice management.

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