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Receptionist

“I’m underpaid and undervalued, but I love the job”

Empowering the front line: why CPD for veterinary receptionists is more important than ever

Veterinary clinic reception

Preventative healthcare plans and the veterinary receptionist

Effective client communication for a greener world

How to be heard: communicating confidently with management

How to relay advice to clients who are planning on welcoming a puppy into a home that already has a cat

Starting out in your career and planning for the future

How veterinary receptionists can impact wildlife welfare and conservation

hedgehog outside

Should veterinary professionals be recommending online consultations with pet behaviourists?

Professionalising the veterinary receptionist role: insights from BVRA and The Meraki Initiative webinar

Striking at the heart of business

Loyalty keeps us in the role, but it is hard to give the same level of service in current conditions

The good, the bad and the ugly: a day in the life of an equine veterinary practice

Patient emotional welfare in the veterinary practice: the bigger picture

Not just a receptionist!

The importance of CPD and networking for veterinary receptionists

Creating a welcoming environment: how veterinary receptionists can enhance the client experience

Nature along with mindfulness: the evidence base for combining them to promote better concentration and improved stress management

Creating a space for more compassionate client communication