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Receptionist

11 March 2025

How to relay advice to clients who are planning on welcoming a puppy into a home that already has a cat

25 February 2025

Starting out in your career and planning for the future

16 January 2025

How veterinary receptionists can impact wildlife welfare and conservation

hedgehog outside

13 January 2025

Should veterinary professionals be recommending online consultations with pet behaviourists?

21 November 2024

Professionalising the veterinary receptionist role: insights from BVRA and The Meraki Initiative webinar

12 November 2024

Striking at the heart of business

17 October 2024

Loyalty keeps us in the role, but it is hard to give the same level of service in current conditions

25 September 2024

The good, the bad and the ugly: a day in the life of an equine veterinary practice

6 August 2024

Patient emotional welfare in the veterinary practice: the bigger picture

2 August 2024

Not just a receptionist!

15 July 2024

The importance of CPD and networking for veterinary receptionists

13 June 2024

Creating a welcoming environment: how veterinary receptionists can enhance the client experience

31 May 2024

Nature along with mindfulness: the evidence base for combining them to promote better concentration and improved stress management

30 May 2024

Creating a space for more compassionate client communication

24 May 2024

What to consider when dealing with vulnerable clients

8 April 2024

The veterinary receptionist’s role in animal healthcare

14 March 2024

A president’s reflections and new mission

teamwork hiking

22 February 2024

Positive psychology tools: three simple elements to help foster well-being, mindfulness and resilience in veterinary receptionists

12 January 2024

Navigating the emotional challenges: the impact of the XL Bully ban on veterinary receptionists