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Practice management

September 2021

The changing face of veterinary receptionists

The role and profile of the veterinary receptionist has evolved over the past four years and there are further initiatives on the horizon that seek to further develop and empower the role

August 2021

Building employee resilience

As the pandemic continues to cause strain on health and well-being, it is crucial that you help staff manage stress and anxiety by building resilience

July 2021

Soft skills in practice

While knowledge can be attained, as the adage goes, “people buy people” – it’s the soft skills that make individuals a success

Introducing the BVRA ambassadors

The BVRA acts as the professional body focusing on the interests of veterinary receptionists in the UK and promotes the status, sets the standard and enables career progression of the role.

June 2021

Managing growing practice debt

It is important to be able to identify where problems may be coming down the line so that you can take actions now to improve the position

VetGDP – an opportunity for cultural reflection

Leaders have an ethical responsibility to address any workplace cultural façades if our industry is to benefit from the transformative potential of the RCVS Veterinary Graduate Development Programme

May 2021

Reward and prosper

Practices are based on people and with the right programme, employers can both please staff with incentives and improve business performance